VOSA's directing board
VOSA's directing board
Alastair Peoples | |
Operations Director |
Alex Fiddes |
Human Resources Director |
Paul Satoor |
Chief Information Officer |
Andy White |
Strategy and Customer Director |
Pia Wilkes |
Finance, Estates and Performance Director |
Paul Coombs |
Non-executive Director - Chair of Audit and Risk Management Committee |
Paul Smith |
Non-executive Director |
Jill Palmer |
VOSA’s organisation structure
VOSA’s activities are managed as follows:
Chief Executive’s Office
• Contains the Chief Executive, Internal Audit and MOT Appeals
Operations Directorate
A delivery focused directorate that provides effective and efficient delivery of front line enforcement, testing, licensing services and administration to support that activity. The directorate also provides administrative support to the Traffic Commissioners in their role as regulator.
A wide range of activities are carried out to check compliance of roadworthiness and road traffic legislation at the road side, operators’ premises, MOT garages and statutory inspections of vehicles in our network of GVTSs and designated premises. To support the work of our enforcement activities, a specialist group is available for the more complex investigations arising from serious non compliance.
The directorate is created to provide a management structure that allows the front line staff to focus solely on delivery of road safety services. All supporting services are managed by dedicated teams both within, and external to, the directorate.
Specific responsibilities include:
• Operational Scheme Management
• Special Investigations Unit
• Testing
• Enforcement
• Licensing
• Bus Compliance
• Support to Traffic Commissioners
• Technical Services support
• Non-financial Operations
• Accidents and Recalls
Human Resources Directorate
The Directorate provides a range of HR policies, processes and services to the business to support management in day to day delivery and to provide strategic frameworks to support people through organisational development and change programmes.
In addition the Directorate is responsible for ensuring VOSA’s compliance with employment legislation and Civil Service policies and manages the governance and reporting on a wide range of HR information to the business and the DfT.
Specific responsibilities include:
• Determining and implementing HR policies for resourcing and selection; reward and performance management; training and development; employee relations and terms and conditions;
• Providing HR processes and services to staff and managers through the Service Delivery Centre (SDC) and HR Business Partners;
• Leading change management activity to ensure successful implementation of change programmes into business as usual;
• The Directorate also has responsibility for designing and delivering training to Authorised Examiners and Nominated Testers to carry out MOT tests.
Information Directorate
The directorate exists to transform VOSA’s Information Technology and Information Management into a class leading provider of customer and agency services, delivering efficient IT services to users and customers, together with timely, accurate information and intelligence to improve decision making and innovative IT solutions to enable the VOSA change agenda. It also includes our Contact Centre in Swansea which deals with customer enquiries and bookings.
Specific responsibilities include:
• Delivery of Intelligence & Information Technology strategy
• Delivery of Intelligence to support VOSA Enforcement efforts
• Delivery of high quality cases to Traffic Commissioners
• Delivery of Technology Services and IT-enabled improvement
• Delivery of Information Management services
• Developing our strategic web channels
• Management of ATOS partnership
• Management of Siemens / MOT PFI Contract
Strategy and Customer Directorate
The directorate is responsible for translating VOSA stakeholder and customer requirements in to strategy, policy and plans that will take VOSA forward to 2011 and beyond. The directorate receives legislation and policy from DfT and Europe and feeds back the opinions of the industry to the policy makers.
The directorate sets VOSA’s corporate governance and provides a corporate view on the way we work, including providing a central point for corporate administration such as ministerial briefing, complaint handling and communications.
The directorate seeks to increase road safety compliance by ensuring that VOSA has a sound understanding of customer needs and the right mix of services, educational support and guidance available to inform and support customer compliance.
Specific responsibilities include:
• Identification of priorities and leading innovation and change
• SSDL/DfT policy contact for all areas of VOSA’s work
• Support the UK position in Europe on policy development and implementation
• Corporate Office including ministerial liaison, complaints and FOI reviews
• Board secretariat
• VOSA strategy
• The development of VOSA enforcement and testing schemes
• Corporate governance
• Risk and Quality Assurance
• Chairing the VOSA Management Group
• Research and Development team
• Communications
• Change and Portfolio Services
• Customer focus & Customer Service Excellence standards
• Development of business plans to deliver Secretary of State targets
• Measuring customer experience and tracking our delivery against these
• Customer access to the advice, support and training they need.
Finance, Estates and Performance Directorate
The Directorate is responsible for the management of VOSA's finances, and for the management of all its estates and various facilities, throughout the UK.
It also monitors and reviews VOSA performance against strategy, policy and targets and supports the Chief Executive and the Board to enable them to make informed decisions.
Specific responsibilities include:
• Financial accounting & control
• Management accounting
• Estates and Facilities
• Commercial and procurement
• Monitoring of performance against plans and co-ordination of action to stay on target
Page last updated: 29/09/2011