Corporate policies and standards

The Vehicle and Operator Services Agency follows a number of policies to ensure it meets our customers needs, and adheres to government initiatives. Those we are currently delivering against and working towards are listed below:

Corporate service standards
Details on the Service First initiative, detailing VOSA's responsibilities, standards of operational performance and general behaviour towards customers.

VOSA standards of service
Comprehensive list of all of the service standards VOSA's testing and enforcement schemes adhere to.

Freedom of Information
Details on VOSA's involvement in the FOI Act, and how you can contact them for information.

Publication scheme
Details on VOSA's involvement in the Department for Transport's Publication scheme.

Practice Directions
Index of all the practice directions used by the Traffic Commissioners

Health and Safety policy
Information on VOSA's Health and Safety policy.

Diversity
Information on the VOSA Diversity projects.

Investors in People
Details on VOSA's work towards IiP accreditation, which encourages companies to invest in their workforce.

Crystal Mark
Information on the Plain English campaign, and VOSA's work to deliver its objectives.

Welsh Language scheme
Information on the 2005 report published, which promises to expand and improve the quality and quantity of information produced for welsh speakers

Procurement Regulations and Policy
Information on VOSA's Procurement contracts, policy and regulations.

Glossary Links to another website.
Comprehensive glossary of all terms used within the Department of Transport and its sister agencies. [This information is held on an external site.]

Gender Action Plan Adobe PDF Document

VOSA Disability Scheme Action Plan 2006 - 2009 Adobe PDF Document

A Sustainable Development Action Plan for VOSA Adobe PDF Document

Memorandum of Agreement (MOA) Adobe PDF Document

Quick Links

Applications and Decisions

Notices and Proceedings

Special Notices

Freedom Of Information

Press Releases

Consultation papers

Do it Online

Online Services

Operator Self Service

Check your MOT Certificate

Vehicle Recalls

News

30-06-08 VOSA publish revised Categorisation of Defects
An updated Categorisation of Defects is now available from the Vehicle and Operator Services Agency (VOSA).

21-05-08 Court Of Appeal Uphold Decision On Romenteik Adobe PDF Document
VOSA welcomes the news that Romentiek BVBA have failed in their latest attempt to overturn a decision made by the Traffic Commissioner to refuse an appeal for the return of their impounded vehicles.

21-05-08 New Bristol test station opens
VOSA welcomes the news that Romentiek BVBA have failed in their latest attempt to overturn a decision made by the Traffic Commissioner to refuse an appeal for the return of their impounded vehicles.