20-08-08 VOSA agrees new Service Level Agreement with Traffic Commissioners
Stephen Tetlow, VOSA Chief Executive and Philip Brown, Senior Traffic Commissioner signed a new Service Level Agreement (SLA) on Licensing Application Services yesterday.
The introduction of the new agreement replaces previous versions of SLAs covering the Office of the Traffic Commissioner and VOSA Licensing Application Services.
The SLA will ensure that the work carried out by staff supporting Traffic Commissioners complies with the required standards.
The full content of the Service Level Agreement is available on Service Level Agreement.
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VOSA (Vehicle and Operator Services Agency) is responsible for:
• Processing applications for licences to operate lorries and buses and registering bus services
• Operating and administering testing schemes for all vehicles, including the supervision of the MOT testing scheme
• Enforcing the law on vehicles to ensure that they comply with legal standards and regulations
• Enforcing drivers' hours and licensing requirements
• Supporting Traffic Commissioners to help them make informed decisions on operator
licensing, vocational drivers and bus registration requirements
• Providing training and advice for commercial operators
• Investigating vehicle accidents, defects and recalls.
For media enquiries about VOSA, please contact: Zita Easton on 0117 954 2561 or Luke Bigwood on 0117 954 3208. You can also e-mail press@vosa.gov.uk
Page last updated: 21/08/2008