Customer Satisfaction Surveys
- 2006 Customer satisfaction surveys
- 2005 Customer satisfaction surveys
- 2004 Customer satisfaction surveys
- 2003 Customer satisfaction surveys
VOSA, in conjunction with the other Transport agencies and the Department for Transport, has been conducting a range of customer satisfaction surveys since 2003. These have been specifically designed to measure customer satisfaction and ,engage with customers about improving current services and developing new ones. The research has been conducted in conjunction with the research company - MORI
.
You can view the results of all of these surveys by clicking on the links below.*
2006 Customer satisfaction surveys
The Private Motorists Survey 2005 / 2006 |
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2005 Customer satisfaction surveys
MOT Computerisation - Activation 2005 |
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MOT Retests & Training 2005 |
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The 2005 Commercial Operators and Drivers, Fitters & Presenters survey |
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2004 Customer satisfaction surveys
2003 Customer satisfaction surveys
The Private Motorists Survey 2003 |
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For further details please contact the VOSA Consumer Champion on consumer.champion@vosa.gov.uk
*Some of the surveys have been broken into sections due to file size, to help customers download the presentations quickly.
Page last updated: 01/06/2007